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Terms and Conditions

At Motherkind Keepsakes, I work hard to ensure my store policies are fair, clear and transparent. Here you will find my terms and conditions, it is important to read these in their entirety 

1. General

By ordering goods from Motherkind Keepsakes it is understood that you have read these and agree to all parts without exception, if there is anything you do not agree with, please contact me before placing an order. Motherkind Keepsakes reserves the right to refer customers back to this page if any issues arise that are covered here.

2. Orders

2.1 When an order is placed you will receive an email to confirm that the order has been accepted, the contract between us starts from the point the email is received.

2.2 When ordering a ring it is important that the right size is ordered, and this will be the customers responsibility to provide the right size. As rings are ordered in per order I cannot change the size after you have submitted your order.

2.3 Whilst every effort is made for full resin keepsakes to be perfect, some small surface bubbles may be seen on the completed product due to their handmade nature, these don't affect the integrity and add to their uniqueness. As these pieces are made in moulds there is no way to guarantee a completely perfect piece, as some tiny bubbles can happen during the curing process and can't be seen until the piece is unmoulded.

 Photos will be sent to show the piece to make sure you are happy before sending.

3. Availability

 

All orders are subject to stock  availability, The majority of pendants, charms and earrings with be kept in stock. Rings and bracelets will be ordered in from suppliers, in the unlikely event that the supplier is out of stock, there will be 2 options cancelling your order or waiting until the piece is back in stock (usually around 2 weeks).

4. Amending orders & Cancellations

4.1 At the point of order colours will be chosen, if you change your mind please contact me as soon as possible. Once your jewellery is started it will not be possible to change colours as your inclusion can not be separated from the stone once the process has begun.

4.2 Cancellations are possible until the point your inclusion has arrived at the studio, if your inclusion has been sent then the return postage for your inclusion is your responsibility and will be taken from the amount refunded. 

5. Inclusions 

5.1 Motherkind Keepsakes can not be held responsible for any inclusion lost in transit to the studio. It is the customers responsibility to ensure that it is packaged as per the FAQ section and posted to me (at the customers cost) using a suitable delivery option that gives the customer the reassurance of being able to track it on route should they want to.

5.2 Once Motherkind Keepsakes has received your inclusion every care will be taken to treat it respectfully and securely to make sure that the correct inclusion is used. Inclusions will be stored in a secured named box with order details, it will only be removed to make the order and then safely returned to the box until the order is complete.

5.3 Any unused ashes inclusion will be returned with the completed order.

5.4 Any unused preserved breastmilk powder will be kept in named sealed bags within a file system, in case of returning customers this will help to speed the process up.

6. Timescales 

6.1 I aim to have all orders completed and on the way home within 15 - 20 working days from the point I have everything here to complete your order, this includes any jewellery that needs to be ordered in. If there is any delay I will contact you via email to discuss.

 

6.2 Large orders may take longer than 15-20working days but this will be discussed in the initial email accepting the order.

6.3 Orders from the Halo Collection have a 6-8week completion time as each piece of jewellery from this collection is custom made to order.

7. Updates 

Updates may not be possible every step of the way, as I need the time to focus on the delicate process of creating each stone to the highest standard.  However if you have any questions you are welcome to message and I will reply as soon as possible. You can email Motherkindkeepsakes@gmail.com or message my facebook page facebook,com/motherkindkeepsakes

8. Completed orders

 Once your order is complete, photos will be taken and sent to your email address so that you can confirm you are happy with your order before it is sent.

9. Delivery 

9.1 Every order will be sent by Royalmail 1st class signed for service, to the address linked to the Paypal account that the order was placed with. It is the customers responsibility to make sure this address is up to date, Motherkind Keepsakes can not be held responsible for orders sent to an out of date address. All prices include delivery.

9.2 If the order is a gift and requires posting straight to the recipient please state this at the point of ordering. I will ask you to confirm the address when your order is complete.

 

 10 Returns & Refunds

It is massively important to me that you are happy with your completed order as each is made by me personally, so quality control is my responsibility. However in the unlikely event that you are not pleased with your order please read this section carefully.

 

10.1 As each piece is handmade with your personal inclusion returns and refunds are not possible unless faulty, and due to their handmade nature small surface bubbles are not considered a fault as mentioned above (2.3) this in line with Distance Selling Regulations. 

10.2 Photos will be taken at each step of the process to ensure that all jewellery is sent in perfect condition before leaving the Motherkind Keepsakes studio, and will be safely packaged to make sure they reach you in the same condition they were sent.

10.3  Motherkind Keepsakes does not accept any responsibility for malicious or accidental damage, or damaged caused by not following the aftercare instructions provided. This includes loss of accent stones, damage to the ring itself or damage to the main inclusion stone. If the main inclusion stone is damaged there is a clean and repair service available for £40 in the shop section of the website (this service does not cover the accent stones).

 

10.4 In the highly unlikely event that your jewellery does arrive damaged or faulty, please contact Motherkind Keepsakes within 3 working days, via email, website message, Facebook message, so that the issue can be resolved without prejudice.

11. Remittance terms

Full payment must be made before any completed orders are shipped.

12. Product guarantee 

All products come with a 1 year stone guarantee as standard. If your stone discolours or tarnishes within 1 year please contact me as soon as possible. Breastmilk stones can be replaced and ashes stones can be re-coated with a clear layer. This is stone care is free of charge, though the customer will be responsible for return postage.

This does not cover damage caused to the setting that the stone is in, the accent stones, or the chain that pendants are sent on. 

13. Terms and conditions amendments

Motherkind Keepsakes reserves the right to update these terms and conditions in line with changes that effect the business (market changes that effect the business, updating payment methods or changes in laws or requirements)

Terms & Conditions: Policies
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